Shipping & Delivery Policy

Last updated: 11 September 2026

Processing times

Orders are normally packed and dispatched on the next business day after payment is confirmed. Business days are Monday to Friday, excluding UK bank holidays. If an exceptional issue prevents dispatch within this time, we will contact you.

Delivery estimates shown at checkout combine our processing time with the carrier’s expected transit time. Transit time begins after the parcel has been dispatched.

Packaging

All posters are carefully rolled and packed in heavy-duty reinforced postal tubes with 3mm walls to protect them in transit. Exceptionally large, fragile or unusually shaped items may require alternative protective packaging or a premium courier. If this materially changes the quoted service or delivery estimate, we will contact you before dispatch.

Tracking and transit cover

Every order is sent using a tracked service. We select carrier compensation or insurance appropriate to the order value and retain the dispatch and tracking records.

Tracking details are sent when the order is dispatched. Please allow time for the carrier’s first tracking scan to appear.

Where you select a named carrier or service at checkout, we will use that service. If an unforeseen problem makes this impossible, we will contact you before substituting it.

UK deliveries

Standard UK orders are sent using Royal Mail Tracked 24 or Royal Mail Tracked 48, according to the option selected at checkout. Where available, you can choose Royal Mail Special Delivery or UPS Express for a faster service.

The usual transit estimates after dispatch are:

• Royal Mail Tracked 24: 1–2 business days.

• Royal Mail Tracked 48: 3–5 business days.

• Royal Mail Special Delivery: 1 business day, subject to the service’s acceptance times, destination and terms.

• UPS Express: 1–2 business days.

These are estimates rather than guaranteed arrival dates unless the specific service selected at checkout is expressly sold by the carrier as guaranteed and all of that service’s conditions are met.

International deliveries

Standard international orders are normally sent using Royal Mail International Tracked. UPS Express is available as an upgrade for eligible destinations and orders.

The usual transit estimates after dispatch are:

• Europe — Royal Mail International Tracked: 5–8 business days.

• Destinations outside Europe — Royal Mail International Tracked: 7–12 business days.

• UPS Express: usually 3–5 business days, depending on the destination and local service availability.

International estimates do not include time spent in customs, local inspections, remote-area delivery or delays caused by local authorities, severe weather, transport disruption or other events that neither we nor the carrier can directly control. Customs clearance can sometimes add several days or longer. We cannot control or accelerate a local customs authority, but we will provide available tracking and reasonable assistance if information is requested.

Taxes shown at checkout

The checkout shows the product price, shipping charge and any sales tax or other tax that we are legally required and configured to collect through Shopify. A tax collected at checkout is separate from import VAT, customs duty and carrier clearance charges arising when a parcel crosses a border.

Import VAT, customs duties and handling charges

International orders can be assessed for import VAT or similar tax, customs duty, brokerage, clearance, disbursement or carrier handling fees. The amount and treatment are determined by the destination authorities and carrier and can depend on the item, declared value, country of origin and customs classification.

Unless checkout or your order confirmation expressly states that duties and import taxes are included or paid, the order is sent on a Delivered at Place (DAP) basis. For a DAP order, import VAT, customs duty and local carrier or clearance fees are not collected by us at checkout and are the buyer’s responsibility. The carrier or customs authority may require payment before or upon delivery. Please check your destination’s import rules and likely charges before ordering.

Some destinations or carrier services require Postal Delivered Duties Paid (PDDP) or Delivered Duties Paid (DDP) treatment. United States orders sent by Royal Mail use PDDP, and other destinations may also use a duties-paid service where required. For a PDDP/DDP shipment, the assessed import charges are handled through us and the carrier before delivery, and the recipient should not be asked to pay those same import charges at the doorstep. If you are asked for payment on an order identified as duties paid, please contact us before paying so that we can check the shipment.

We complete customs declarations accurately and cannot mark a commercial order as a gift or declare a false description, value, classification or country of origin.

Customs delays and requests

Customs authorities may inspect, hold, reject or return a shipment or ask the recipient for information. These decisions and their timing are outside our direct control and are not included in the carrier transit estimate. The buyer is responsible for responding promptly to lawful requests from their local customs authority or carrier and for paying buyer-responsible import charges.

If an order is returned because buyer-responsible import charges were not paid, the parcel was not collected or delivery was refused, any refund or reshipment will be handled under our Refund Policy and applicable consumer law. Reasonable original, return or repeat shipping costs may be deducted or charged where legally permitted.

Delivery addresses

Please provide a complete and accurate delivery address, postcode and contact information at checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after dispatch.

If a parcel is returned because the address supplied was incomplete or incorrect, we will contact you to arrange a refund or reshipment in accordance with our Refund Policy and applicable law. Additional shipping costs may apply where legally permitted.

Delayed, missing or damaged orders

If an order has not arrived after the estimated delivery window, contact us with your order number so that we can check the tracking and, where appropriate, open a carrier investigation.

If an item arrives damaged, please retain the poster, tube and all packaging and contact us promptly with clear photographs of the packaging, shipping label and damage. This helps us resolve the matter and make any carrier claim. We will provide the remedy required by applicable law and our Refund Policy.

If tracking says delivered but the parcel cannot be found, first check the delivery location, household members and neighbours, then contact us so that we can investigate.

Service restrictions

Carrier and customs restrictions can change. We may be unable to ship certain sizes or items to particular destinations or PO boxes. If we cannot lawfully or safely fulfil an order using an available service, we will contact you and provide an appropriate alternative or cancellation and refund.

Contact

For shipping help, contact us through the store’s Contact page and include your order number where available.

Nothing in this policy limits any statutory consumer rights that apply to your order.