The customer may cancel for any reason 14 calendar days from the point that they receive the item. Please use Etsy Conversations to get in contact if you wish to do this.
For cancellations I will refund the order value including shipping, within 14 days of cancellation where goods have not yet been despatched, within 14 days of us receiving returned goods, or 14 days of giving us evidence of sending back. Refunds will be made using the original payment method.
Returns of cancelled items are to be arranged by the customer and are at customer cost. Returns are at customer risk and customers are recommended to ensure adequate packing and insurance for loss or damage in transit. A service with proof of posting and proof of delivery should be used.
For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.
You can use a cancellation form to cancel if you wish, but just a request on Etsy Conversations is preferable.
www.citizensadvice.org.uk/template-letters/Letter-to-cancel-or-return-goods-bought-online-over-the-phone-or-by-mail-order/
If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order via a message with postage tracking details.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr
